Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since you received your order, we’re unable to offer a full refund or exchange, except where required under the Consumer Guarantees Act 1993.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain products are not eligible for return, including:
To complete your return, we require a receipt, invoice, or proof of purchase. Please do not send products back to the manufacturer — contact us directly first so we can arrange the return.
Once your return is received and inspected, we’ll notify you by email that it has been received and whether your refund has been approved. If approved, a refund will be processed to your original method of payment within 5–10 working days.
If you haven’t received your refund after 10 working days:
Only regular-priced items may be refunded. Sale, clearance, or promotional items cannot be refunded unless they are faulty or damaged under the CGA.
We replace items only if they are defective, damaged, or incorrectly supplied.
If you need to exchange an item for the same product, please email info@humates.co.nz and send your item to:
New Zealand Humates Ltd
412 Rangiuru Rd RD8 Te Puke 3189
Bay of Plenty, New Zealand
To return your product, please courier it to:
New Zealand Humates Ltd
412 Rangiuru Rd RD8 Te Puke 3189
Bay of Plenty, New Zealand
If your product arrives damaged or faulty, please contact us within 7 days of receiving it. We will arrange repair, replacement, or refund as appropriate under the Consumer Guarantees Act.
If you have any questions about returns, refunds, or exchanges, please contact: info@humates.co.nz.
